Shipping policy

Thank you for shopping with UrbanSteps. We are committed to delivering your orders safely and on time. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after 2:00 PM will be processed on the next business day.

  • During peak seasons, sales, or promotional events, processing times may be slightly longer.

Delivery Timeline

  • Estimated delivery time is 5–7 business days after your order has been processed and shipped.

  • Delivery timelines may vary depending on your location, courier availability, weather conditions, or other unforeseen logistical delays.

Shipping Charges

  • Shipping charges are calculated based on your delivery location and the weight of your order.

  • The applicable shipping fee will be displayed at checkout before you complete your purchase.

Shipping Partners

We primarily ship orders through Shiprocket and its courier partners.

If your pincode is not serviceable through Shiprocket, we will dispatch your order via India Post Parcel Service to ensure your order reaches you safely.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via WhatsApp.

  • You can track your shipment using the tracking link provided or through the respective courier's tracking portal.

Important Information

To ensure timely delivery, please:

  • Provide a complete and accurate shipping address.

  • Verify your pincode and contact number before placing your order.

  • Ensure someone is available to receive the package at the delivery address.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, or the return of your shipment.

Delivery Issues

Please contact our customer support immediately if:

  • Your order has not arrived within the expected delivery timeframe.

  • You are unable to track your shipment.

  • You receive a package that appears damaged, tampered with, or opened. In such cases, please refuse delivery and notify us immediately.

  • You suspect a fake or incorrect delivery attempt. Kindly inform us via WhatsApp or SMS with the relevant details.

Advance Payment Refund Policy

Orders paid in advance are not eligible for a refund if:

  • The customer refuses to accept the delivery.

  • The shipping address, pincode, or contact details provided are incorrect or incomplete.

  • Delivery fails due to customer unavailability after multiple courier attempts.